T's and C's - Important Information

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Before making a booking, please take a few moments to read the information below to make sure you are happy with the terms, conditions and site rules that we have in place for the benefit of our guests and environment. These are also included in your booking confirmation and form part of our booking agreement when making a booking with Rutland Rural Retreats.

Remember - people love and are drawn to Rutland Rural Retreats because we reside in such a peaceful and secluded area, on the outskirts of a quiet rural village - Belton In Rutland. Please help maintain this haven by following a few simple rules:

Check in from 4.00 pm - 8pm. An early check in of 2pm can be booked under the extras section at time of booking. In certain certain circumstances a later check in may be possible but contact us in advance if this is likely to be required. 

RRR operates a self check in to enable you to fully immerse yourselves in this remote experience. Gate code and directions will be provided a week prior to arrival via email. (Please check your spam in case it gets put into that.)

Check out by 11.00 am - please be prompt as cleaners arrive at 11am and will require access to your accommodation.

When checking out please leave the accommodation and garden as you found them, clean and tidy and follow the checking out instructions in the welcome pack inside your unit. Extra charges may apply if the units are not left in this state.

Up to two adult guests may visit during your stay but must be accompanied at all times. We kindly ask that any guests vacate the premises by 9pm.

RRR is set within a larger 15 acres over which various livestock and horses graze (separated from the footpaths by electric and stock fencing.) Please keep to the clearly marked walkways and ensure gates are kept shut at all times. 

A small limestone car park is on site, prior to reaching the glamping meadow. Your booking fee includes space for one car. There is a short walk from the car park to your accommodation unit, along a winding limestone track and over a foot bridge into the secluded meadow beyond. Guests are advised to bring torches and wet weather gear as appropriate as the nights draw in and sometimes puddles can form on the footpaths during spells of prolonged rain. 

We ask guests to be considerate to each other, neighbours and wildlife by keeping noise levels to a minimum and especially during the hours of 9pm - 8 am.

We want you to enjoy your stay, reconnect and enjoy your time outside but please be mindful that we cannot allow parties, events or amplified music on this site. What would our resident wildlife think! We aim to provide a tranquil environment where you can "rest, relax and re-energise" and our guests come here to enjoy that atmosphere.

Please note that failure to respect this could result in guests being asked to leave the site with no refunds given.

Payment is due either:

 1. 50% at time of booking with balance due 8 weeks prior to arrival or 

2. 100% at time of booking if arrival date is within 8 weeks of booking.

Reminders for any payments due will be sent out automatically prior to falling due. Failure to make payment of the full balance within 48 hours of the due date will result in the booking being cancelled and no refund being given.

All bookings are subject to a £150 security deposit pre-authorisation hold being placed on the card used to make the booking and is activated on the morning of check in. Please ensure there are sufficient funds on your card to enable this otherwise access to the site may be denied. This will be released, in full, within 7 days of departure provided no damage or soiling to fixtures, fittings and furnishings is incurred and no unreasonable cleaning is required after departure. 

Guests should leave pods clean and tidy on departure, ensure all washing up is done and put away and notify of any damages caused as soon as possible. Normal cleaning is included in the price of your stay but if additional, unreasonable cleaning is required after your stay due to the state of the unit on departure, RRR reserves the right to charge an additional fees which will be taken from the £150 security deposit held on your card. See extra charges section below

Guests are liable for the full extent of any damage in excess of the security deposit. 

Cancellations made more than 8 weeks prior to arrival will be subject to a 50% cancellation fee, equal to your non refundable deposit paid. Cancellations made within 8 weeks of arrival  will not be refunded. We appreciate circumstances can change and would advise all customers to take out appropriate holiday cancellation insurance to cover unexpected occurrences.

We appreciate many sites do not allow dogs due to the existence of wildlife and stock nearby and also the extra cleaning required. Being dog lovers ourselves however we don't see why this should be a barrier, we just ask that you observe a few site rules for the safety of other animals on site, the consideration of other guests and also to safe guard the fixtures, fittings and furnishings for others to enjoy:

1. Dogs must be kept on leads at all times when outside the private garden areas - for their safety and the safety of other animals. Our units have large garden areas in which they are free to frolic and play to their hearts content.

2. Dogs must never be left unattended in the pods, no matter for how short a duration.

3. Owners are asked to pick up all dog poo. Dog poo is harmful to other animals and very unpleasant for humans if trodden on. Please note, additional charges will apply if this is not done.

4. Please bring throws or dog beds for your dogs to lie on. some are provided but extra charges will be deducted from your security deposit if soft furnishings, bedding etc are left soiled or covered in dog hair. 

5. Two well behaved dogs per pod are allowed but please bear in mind, the bigger your dogs, the less room for you.

No additional charge is made for bringing your canine companions dogs unless check out procedures are not followed and additional cleaning is required as a result. To minimise any soiling to furniture and fittings, please just remember to bring doggy throws and beds for your canine companions. Alternatively you have the option to bring your own bed linen and save on the cost of your holiday. 

We all think our dogs are the most well behaved but even the most well behaved can sometimes forget themselves if there is a cheeky rabbit or fox in the vicinity and given we have other animals, horses and sheep on site we can't run the risk of dogs being off lead at any time outside of the secure garden areas. Therefore please bear this in mind when booking because RRR reserves the right to ask guests to leave if these rules are not observed.

Our 3 accommodation units are sited in a beautifully private, 4 acre meadow, accessed along a limestone track to a car park where you will find luggage trolleys to transport your belongs to your accommodation. Along this route you will pass sheep and horses in adjacent paddocks. These animals are on restricted diets for health reasons and must not be fed at any time by guests. Feeding inappropriate forage can kill, especially grass, carrots, polos and other items often associated as being treats for horses. We therefore ask our guests to respect this and adhere to the signs on site reminding everyone of this. We reserve the right to ask guests to leave and forfeit their stay for anyone found ignoring this policy. No refund will be given.

Shepherds Rest has its very own wood-fired hot tub and is included in the price of your stay together with two bags of kiln dried fire wood. Additional wood or wood for use with Bumblebee and Woodpecker fire pits can be purchased as an extra at time of booking.

Prior to using the hot tub, guests will need to read the user information leaflet contained in the welcome pack inside your accommodation. Their safe operation and use in line with the information leaflet, is your responsibility. Failure to adhere to this could result in an additional cleaning fee.

The fire pit takes approx 45 minutes to heat up.

Bedding and towels can be added as an extra at time of booking. We offer this choice because being doggy people ourselves we often prefer to take our own bedding to prevent soiling as we know our dogs like their cuddles! It also enable us to keep the price lower for those that prefer to bring their own.

If booking bedding and/or towels - please note towels are only for human use and throws should be placed over the bedding to ensure no soiling from dog hair. Extra charges will apply if furnishings are soiled.

An old dog towels is provided for doggy use in the outside storage boxes but you may wish to bring extras.

Unfortunately, due to the existence of wildlife and other animals on site and the distress and harm these can cause, fireworks and Chinese lanterns are not permitted anywhere on site. 

Candles are not allowed in the units due to fire risk but rechargeable candles are available for use and make a lovely addition to a romantic stay without the associated fire risk.

We reserve the right to ask guests to leave if found using them as this will constitute a breach to our terms and conditions.

Smoking and vaping is permitted only on the patio area outside your accommodation. It is specifically prohibited in all units and elsewhere on the site. This is due to the fire risk associated both in the accommodation and the surrounding meadow land and can be unpleasant for other guests.

Rutland Rural Retreats prides itself on providing an environment that blends that touch of luxury with the magic of the great outdoors. Our accommodation units are furnished to a high standard with every amenity provided for your comfort. We ask guests to kindly respect this and leave the units and outside areas as they find them, clean, tidy and free from dog poo and damage. In the unlikely event this is not the case then the following additional charges will be deducted from the refundable security deposit placed on the card used to make the booking:

Additional cleaning fee if check out procedures not followed - £15 per hour or part hour

Dog mess not cleaned up - £15 flat fee

Soiled furnishings/bedding from dog hair if throws not used - £35 flat fee due to extra laundry costs

Hot tub - additional cleaning fee if user information leaflet not adhered to - £15

Unauthorised late check out - £15 flat fee